Privacy Policy

1. Who We Are

This Privacy Policy applies to Monaghan Farm NPC, a non-profit company registered in South Africa, responsible for the management and administration of the Monaghan Farm residential estate near Lanseria, Gauteng.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information Officer: Monaghan Farm NPC
Tel: 087 260 4000
Email: hoa@monaghanfarm.co.za

2. Information We Collect

We only collect personal information that is necessary for the purposes described in this policy. This may include:

• Name and contact details (email address, phone number) submitted via our contact or enquiry forms
• Correspondence you send us by email or post
• Information provided in connection with property enquiries or sales
• Resident information required for estate administration and HOA membership

We do not collect sensitive personal information (as defined by POPIA) through this website without your explicit consent.

3. How We Use Your Information

Personal information collected through this website is used to:

• Respond to your enquiries about available stands or life at Monaghan Farm
• Arrange property viewings or send requested information
• Administer HOA membership and estate communications for residents
• Comply with legal and regulatory obligations

We will not use your personal information for any purpose other than that for which it was collected, without your prior consent.

4. Sharing of Information

We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:

• With appointed sales agents acting on behalf of Monaghan Farm, solely for the purpose of responding to property enquiries
• With service providers who assist us in operating the website or administering the estate, under strict confidentiality obligations
• Where required by law, court order or regulatory authority

5. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is generally retained for a period of 24 months. Resident and HOA records are retained for the duration of residency and for a reasonable period thereafter as required by applicable legislation.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. Contact form submissions are transmitted securely.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies

This website does not currently use tracking cookies or third-party analytics. Images are served via Cloudinary, a third-party content delivery network. No personal information is shared with Cloudinary.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate or outdated information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at hoa@monaghanfarm.co.za.

The Information Regulator can be contacted at inforeg@justice.gov.za.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when the policy was last revised. We encourage you to review this page periodically.

10. Contact Us

For any privacy-related queries, requests or complaints, please contact:

Monaghan Farm NPC
Monaghan Farm, Lanseria, Gauteng
087 260 4000
hoa@monaghanfarm.co.za